What is Rapid Health
Rapid health is an AI driven triage tool approved by the NHS.
How do I book an appointment?
Click here to book your appointment online (This will be available from 19th January)
We understand that not everyone can do this online. Reception will still be here to help and take you through a short medical questionnaire which will you offer you an appointment in an appropriate time frame.
We understand that not everyone can do this online. Reception will still be here to help and take you through a short medical questionnaire which will you offer you an appointment in an appropriate time frame.
I am housebound, how do I book a home visit?
Click here to request a home visit (This will be available from 19th January)
If you are housebound and feel you require a home visit, please use the link and use the “Questions and Admin” function and “Ask the practice a question” This will then come through to our team who will be in contact with next steps
If you are housebound and feel you require a home visit, please use the link and use the “Questions and Admin” function and “Ask the practice a question” This will then come through to our team who will be in contact with next steps
Will I still be able to book appointments via Patient Access and NHS app?
Yes, The Rapid Health form is available through the NHS app
What time can I book an appointment?
The system will be available for medical requests 8am – 6:30pm Monday-Friday. Admin requests will be available 24/7.
What do I do if I want to see a specific GP?
When booking an appointment, the GPs with available appointments will be shown.
What do I do if I want to pre book an appointment?
You will still be able to “prebook” appoinments, after completing the Rapid Health questions an appointment will be offered within an appropriate time frame baed on clinical need.
Will all Clinicians be on Rapid Health?
Nurses, Health Care Assistants and Pharmacists appointments are not bookable online, you can still call us or contact us via the admin section to book these appointments. GP, ACP and FCP will be bookable via the Medical questionnaire.
Why have I been offered an appointment with this Clinician?
Patients will be offered an appointment with the most appropriate clinician.
I was not offered an appointment, what do I do?
Once you have completed our triage questionnaire we will offer an appointment in the most appropriate time frame. If you have not received an appointment reception will be in contact within 24 working hours.
My problem is personal and I only want to tell a GP.
The information which you provide is saved to your medical records and is reviewed by the clinician during your appointment. If you require our assistance when booking an appointment but want the reason to remain confidential, we have iPads available at reception to use where a care co-ordinator can assist you when needed. Every employee at the Groves adheres to our confidentially policy.
How do I book a Medication review?
Medication reviews can be requested via the “Questions and admin” section online or over the phone.
How do I book a telephone result appointment?
Result calls can be requested via the “Questions and admin” section online or over the phone.
How do I book a new mother and baby GP appointment?
Our reception team will be in contact with you to arrange the 8 week appointments. (We must have received the new baby registration form first)
How do I book my annual reviews? For example: Asthma, COPD and Diabetes
These appointments do not require a triage form. Please contact the surgery and reception will book this for you.
How do I book a nurse appointment?
Our Nurse appointments are not yet bookable online. Please contact the surgery to book a Nurse/HCA appointments.
Who will book follow up appointments?
The Clinicians will book your follow up appointment if required.
I require an interpreter/assistance for my appointment.
All patients will receive a text/email confirming their appointment. In this message it will tell you to contact the surgery if you require an interpreter or assistance.
I need a sick note, what do I do?
If you need an existing sick note extended:
Please email/call/post a request to reception who will pass this on to a Clinician.
If you need your sick note extended but require a review:
Please email/call/post to the surgery to book a follow up appointment with the Clinician who last issued your sick note.
If you need a new sick note:
– If the issue is new but the surgery has documentation i.e. Hospital discharge summary, reception can pass your request and information to a Clinician.
– If the issue is new with no documentation, or a very old issue then you will need to see a Clinician. Please fill out the Rapid Health questionnaire and you will be offered an appropriate appointment.
Please email/call/post a request to reception who will pass this on to a Clinician.
If you need your sick note extended but require a review:
Please email/call/post to the surgery to book a follow up appointment with the Clinician who last issued your sick note.
If you need a new sick note:
– If the issue is new but the surgery has documentation i.e. Hospital discharge summary, reception can pass your request and information to a Clinician.
– If the issue is new with no documentation, or a very old issue then you will need to see a Clinician. Please fill out the Rapid Health questionnaire and you will be offered an appropriate appointment.